Pay Your Way

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03 Feb 2015

The Payments Council have been working on a number of initiatives to support and inform consumers of how they can safely make or delegate payments due to disability, illness or mobility challenges.

They have been examining the methods customers use when, due to long or short-term illness, accident, disability or mobility issues, they want other people to make payments on their behalf, without handing over full authority through a lasting power of attorney.

Research has revealed that almost three quarters of people needing assistance to make payments due to disability, illness, capability or mobility challenges, admit to putting themselves at risk by sharing their card and PIN in the last two years. More than half of those surveyed were not aware of each of the secure alternatives to sharing their card and PIN. To meet this need, a new Pay Your Way consumer advice guide sets out payment options to help people stay in control of their financial affairs. The guide particularly informs those with restricted mobility due to illness or accident, who may find visiting their bank or cash machine difficult.

For some, mobile, telephone or internet banking, or prepaid cards will offer a good solution. Whilst others may prefer using a cheque or other options which their particular bank might offer – such as a single use PIN code so someone can take money out on their behalf at an ATM without their card, or opening up a second account with a trusted individual that only holds the funds that they want someone else to access.

To help communicate the options for making payments safely, when assistance is required, the Payments Council has been engaging with a range of consumer organisations to ensure that the information can be readily accessed by the relevant groups. They have also worked with various consumer groups, including: Citizens Advice, DOSH, SCOPE, Action on Elder Abuse, RNIB, Macmillan Cancer Support, Age UK and the National Pensioners’ Convention to develop and share industry guidance which banks and building societies will be supporting. This guidance will help to ensure that banks and building societies inform customers of the range of appropriate options available if they need to delegate the ability to make payments to someone else.

To find out more please visit where you can also download the new guide on safe ways to allow others to pay on your behalf.