NHS England in South Yorkshire & Bassetlaw have written to me regarding the NHS Friends and Family Test that was implemented on a national basis across all acute hospital inpatients and A&E departments on 1st April 2013.
The NHS Friends and Family Test is based on one simple question that ensures that local hospitals and the public get regular, up to date feedback on what patients think about their services. It asks patients if they would recommend the ward they were treated in to those close to them by asking “How likely are you to recommend our ward/A&E department to your friends and family if they needed similar care or treatment?”
Most NHS Trusts have been publishing their Friends and Family Test scores locally over the last three months, but 30th July 2013 marked the first occasion that data on a national level was available. The data for April, May and June has been published on the NHS England website (www.england.nhs.uk/statistics/statistical-work-areas/friends-and-family-test/friends-and-family-test-data).
The Trusts across South Yorkshire have been working over the last three months to implement the Friends and Family Test and are already making changes in response to the comments made by patients. For guidance on how the results are calculated and other frequently asked questions, please visit www.strategicprojectseoe.co.uk/dh_f_f_t.php?id_sec=290
From now on the NHS Friends and Family Test data for all acute inpatients and A&E departments will be published monthly.